CUS Notes February 2014
CUS Emergency Contact Information – Please Read!
Good news! You won’t have to remember two different phone numbers to reach CUS anymore. We have a new phone system that will easily forward after-hours emergency calls to our support staff. Just call our main phone number 954.680.6545 at any time, day or night. If we’re closed, you’ll have the option to be forwarded immediately to our emergency support or to leave a voicemail message if it isn’t an emergency. The old emergency cell number (954.483.6778) has been discontinued, so please remove that from your contact list immediately!
CUS Version 10.0 Update Available Now
CUS Version 10.0 for 2014 has been released and we’re scheduling update appointments now. There are important new features for the desktop and online systems. We’ve revised the imports from other online providers to work with their latest data structures. Here are a few highlights:
- Credit memo feature – Preserves copy of voided invoice and generates offsetting credit memo document, both viewable and printable
- Ability to send BCC invoices to two email addresses
- Improved Auction backup utilities
- Quickly pay a seller directly from Seller File Maintenance
- Group affiliations in Mail – Identify people or businesses affiliated with each other
- Dormant Mail records – Hide records as Dormant instead of deleting from Mail
- New bidder imports from LiveAuctioneers, Invaluable, Bidspotter and Proxibid
- More tracking for bad debts and multiple cash payments at checkout
- Buy It Now – List a lot with a Buy It Now price available until bidding opens or until a reserve price is met.
- Automatic browser screen refreshing in the online catalogue and lot detail pages.
- Display your online catalogue without lot numbers if you haven’t assigned them yet.
- Execute bids as sales for a range of lots instead of all lots at once.
- New live administrative monitor to view bid activity on server without retrieving bids so desktop activity isn’t disrupted.
- Easier editing of online headings and verbiage
CUS Maintenance and Rental clients receive program upgrades included with their plans. Others should contact Ellen at 954.680.6545 or firstname.lastname@example.org for upgrade details specific to their licenses.
CUS Client Workshops
We’ll resume the CUS regional client workshops this spring with group classes planned for the Northwest and Midwest. Contact Ellen at 954.680.6545 or email@example.com for more information about the workshops.
Try the CUS Online Auction or Catalogue
You can see a sample of the CUS Online Auction here:
It’s your own privately branded auction blending in with the rest of your company’s image, using your color scheme and logo. You select the layout of the “Welcome” page with pictures of featured lots. There’s a photo slideshow display, a “Watch this lot” feature and bidding from the individual lot page or the catalogue screen. We’ve added Buy It Now features too!
The CUS Online Auction is a seamless extension of your regular CUS Auction System, with one-click uploads and photo size management built right in. There’s no need to import or export data because it’s all in one system. Add a new lot or a few pictures at any time, adjust your opening bid amounts, or change the closing date. See who is looking at your auction at any time and watch your bids as they happen. After closing, instantly execute all of the high bids as sales; there’s no data entry needed! Email the invoices to your bidders and display post-auction sales results in an instant. Everything is in CUS and it’s all under your control.
It’s easy to publish a catalogue with pictures too, allowing pre-registration and absentee bidding if you like. Don’t send your customers somewhere else to see YOUR catalogue. The advertising clutter distracts them from your important event. Contact Ellen at 954.680.6545 or firstname.lastname@example.org for more information and a private demo of the CUS Online Auction.
From the Technical Support Team
Data Imports from Live Online Bidding Providers
Do you use any of the “live” online providers to handle online bidding during your in-person auction? If so, you may already know that you can import the bidder registrations from many of these providers into your CUS auction. Sometimes these services change the format of the data without notifying any clients. Each year, our new program release includes support for any recent format changes as we find out about them. The CUS 2014 Version 10.0 release includes revised imports for many of these providers.
This brings up an important point for you to remember: Anytime you plan to import data from an outside source into your CUS auction, you must do two things first. Take a backup copy of the CUS auction before importing the outside file, using the Zip function in the Utility Menu. Then open the file you’ve downloaded from the live provider in your Excel program and look at it. Be sure that the format follows the column header instructions in your current CUS program version. This is true even if you’ve done this same import many times in the past. If you follow these guidelines, you can avoid unexpected complications if the provider’s data has changed.
WIN2PDF for Windows 8 Operating Systems
A few clients have had conflicts between Windows 8 computers and WIN2PDF, the PDF printer driver that is used to email buyer invoices automatically from CUS. We have a newer release of WIN2PDF that has resolved the problem in most cases so far. Contact Steve at email@example.com for advice.
Using CUS on Windows 7 or 8 Operating Systems
We’re satisfied that current CUS versions are compatible with Windows 7 and 8 operating systems, although we’ve had some reports of slower network response time. Some IP network configuration changes may be necessary to improve performance. A Windows 7 or 8 network must use classic Workgroup networking for CUS instead of Homegroup. This requires Windows 7 Home Premium or higher for any computer on a network. In Windows 8, this may require Windows 8 Professional. For any CUS network containing Windows 7 or 8 stations, please contact Steve at firstname.lastname@example.org or 954.680.6545 for guidance.
If you are replacing computers in the near future, you may want to get Windows 7 for staffers who aren’t comfortable with new computer environments. Windows 7 systems are still available online but may not be easy to find in your local retail store. The user interface in Windows 8 is very different from Windows 7 or XP. It’s also possible that some of your older devices (printers, scanners etc.) may not be compatible at all. To run CUS on Windows 7 or 8 computers, there are some Windows Registry changes necessary. We install a utility file to handle this for you.
In general, Windows 7 is compatible with CUS Versions 8.0 and higher, but not older CUS versions. Windows 8 seems satisfactory thus far, but we have only tested it on CUS Versions 9.0 and 10.0. Contact us at 954.680.6545 or email@example.com for further information before buying any new computers, especially if you aren’t licensed for CUS Version 8.0 or higher.
Note: DOS versions of CUS are NOT compatible with any Windows 7, Windows 8 or Vista computers at all.
Advantage Database Server for CUS
Many of our larger network installations use the more robust “client/server” edition of CUS that has the Advantage Database Server engine as its foundation. This enables networked CUS applications to run more securely in wireless or remote access environments. If you have a large network with a Windows Server or are planning to expand, you may be a candidate for the CUS ADS Server edition. It’s very important to contact CUS before upgrading any server or installing a new one, to be sure CUS can support that server operating system. If you have an older ADS Server release version, you may need an ADS update before installing a newer Windows Server.
Contacting Technical Support
Please send emails to firstname.lastname@example.org instead of an individual email address. Other CUS consultants will see the question and be able to help you if the person you tried to reach is not available. If you don’t get an answer to your emailed question in a day or two, follow up by calling to our office at 954.680.6545. Your email might have been trapped by a spam or junk filter and blocked. Of course, if you have an emergency, don’t rely on email at all. Call us right away at 954.680.6545 (all hours).
Technical Support via Remote Access
If you need technical support but aren’t comfortable on a computer, we can help. We’ll get the job done using an internet connection to let us log in remotely. You control when we can get in and when to disconnect from us. We can troubleshoot most network issues, install CUS on your computer or do program updates from older CUS versions.
There’s a link to our live remote support from the CUS Version 8, 9 and 10 Support Centers at www.cus.com. Version 8, 9 and 10 CUS programs also have direct links to the Support Center from the Help Menu. For older CUS versions, contact Steve to help you connect to CUS remote support. This is live real-time support, so you must make arrangements with us before connecting to have a consultant available for you.
email@example.com price quotes or other sales related questions
firstname.lastname@example.org for any support or training questions
email@example.com for website content or maintenance
Phone: 954.680.6545 (all hours) Fax: 954.680.6018
Note our new mailing address:
CUS Business Systems
5722 S. Flamingo Rd. PMB #3130
Cooper City FL 33330
CUS Business Systems, Inc.
5722 S. Flamingo Rd. PMB #3130
Cooper City, FL 33330
PH: 954.680.6545 FAX: 954.680.6018