If you see an error message that says: “I can’t find the REMOTE authorization file” when trying to enter CUS from a station, most likely the workstation isn’t connecting to the server. The last line of this message will tell you the network drive letter the system is trying to reach. The first step is to check if this station can see the network drive letter (usually F). Go to Computer in your Start Menu or on your desktop and look for the F: drive. If you can see your F: drive, try to open it. If it displays the folders inside, you should now be able to get into CUS.
If you can’t see the F: drive at all, then you may need to re-map your network drive. In a Windows 7 computer, Map Network Drive may be at the top of the Computer window. In an XP computer’s My Computer window, go to Tools then Map a Network Drive. Click on the down arrow in the Drive line to look for the F: drive. You may see the complete path there; for example, \\server name\c. Then click on the folder line, look for the same path and choose it if it is there. Then click finish. It should display the folders inside the F: drive if the mapping was successful. If you do not get an error, you can try to reenter the program. If this does not work, contact CUS for more assistance.